Shipping policy

Last updated 21 October 2026

1. Dispatch

We aim to dispatch every order within 3 working days, and most leave sooner. In very busy periods, such as sales and the weeks before Christmas, please allow up to 6 working days. Working days are Monday to Friday, not including UK bank holidays.

We pack and send orders from our warehouse in Greenford, London, Monday to Friday. Royal Mail does not collect at weekends, so an order placed on a Saturday or Sunday is sent on Monday at the earliest.

Roll ons are usually sent in a brown padded envelope. Bundles and perfume bottles come in their own packaging. If you would like a box instead, add a note to your order before checkout.

If your order includes a pre order item, its expected dispatch date is shown on the product page; see section 6.

If you need to change your order or your delivery address, contact us as soon as you can. We can only make changes before your order is dispatched.

2. UK delivery

The £45 for free delivery is the order total after any discounts. You choose your delivery option at checkout, and its price is shown before you pay.

Tracked 24 and Tracked 48 times are Royal Mail's aims, not guarantees. Special Delivery is guaranteed by Royal Mail for delivery by 1pm the next working day.

UK delivery covers England, Scotland, Wales and Northern Ireland. We do not currently deliver to the Channel Islands or the Isle of Man.

Please check your delivery address at checkout. If Royal Mail cannot deliver your parcel, they will leave a card telling you where it is and how to get it. If a parcel comes back to us, for example because the address was incomplete or it was not collected, we will contact you to arrange sending it again.

3. Delivery outside the UK

We currently deliver to the countries below for £18 per order, sent tracked with Royal Mail:

Antigua and Barbuda, Australia, the Bahamas, Barbados, Canada, Dominica, the Dominican Republic, Grenada, Haiti, Hong Kong, India, Israel, Jamaica, Japan, Malaysia, New Zealand, Norway, Singapore, South Korea, Switzerland, Trinidad and Tobago, the United Arab Emirates and the United States.

We do not currently deliver to countries in the European Union.

Extrait de Parfum is alcohol based, so we can only deliver it to UK addresses.

International delivery usually takes 1 to 4 weeks after dispatch, depending on the country, and can take longer where customs checks apply.

Import duties and taxes

Orders delivered outside the UK may be charged import duties, taxes or handling fees, by the destination country's customs or by the delivery company. They are not included in our prices or delivery charge, they are not set by us, and they are payable by you.

4. Tracking your order

When your order leaves us, we email you a tracking link. If your tracking stops updating, or your order has not arrived when expected, please contact us and we will look into it with Royal Mail.

5. Lost or damaged parcels

Your order is our responsibility until it is delivered to you, or to someone you asked us to deliver it to.

• Lost: if your parcel is lost on its way to you, we will send a replacement or give you a full refund, whichever you prefer.
• Damaged, faulty or the wrong item: email us as soon as you can with your order number and a photo or video of the item and its packaging. We will send you a free returns label if we need the item back, then a replacement or a full refund. Your rights for faulty items are set out in our refund policy.

If we do not deliver within 30 days of your order and we have not agreed a later date with you, you can cancel the order and we will refund you in full, including delivery.

6. Pre orders

If a product is marked as a pre order, its expected dispatch date is shown on the product page. We send it as soon as it is ready. You can cancel a pre order for a full refund at any time before it is dispatched.

7. Questions

Email our email address or call 020 3488 4457, with your order number if you have one. For returns, see our refund policy.